Privacy Policy

Last Updated: August 2026

OkiMobile respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how OkiMobile collects, uses, stores, shares, and protects personal information when you visit our website, communicate with us, or use our business messaging and communication services.

1. Information We Collect

Depending on how you interact with OkiMobile, we may collect information such as:

• Name, business name, email address, and telephone number
• Account and registration information
• Billing and transaction information
• Messaging-related information required to provide our services
• Message delivery, routing, and status information
• API and platform usage information
• Device, browser, IP address, and website usage information
• Customer service and support communications
• Other information you voluntarily provide to us

Where our business customers use OkiMobile to communicate with their own customers, we may also process information provided through those communications as necessary to provide the requested messaging services.

2. How We Use Information

We may use personal information to:

• Provide and operate OkiMobile services
• Process and deliver business communications
• Provide SMS, OTP, transaction alert, WhatsApp Business messaging, API, and related communication services
• Create and manage customer accounts
• Process payments and maintain business records
• Provide technical and customer support
• Monitor service performance and reliability
• Detect fraud, abuse, security threats, and unauthorized activity
• Improve our website, platform, and services
• Communicate important service and account information
• Meet applicable legal, regulatory, and compliance requirements

We process personal information only where there is an appropriate lawful basis for doing so.

3. Customer and End-User Data

Businesses using OkiMobile may provide information relating to their customers or end users.

Where OkiMobile processes such information on behalf of a business customer, the business customer is generally responsible for determining why the information is processed and for obtaining any permissions or consents required by applicable law.

OkiMobile processes such information as necessary to provide the communication services requested by the customer and in accordance with applicable agreements and legal requirements.

4. How We Share Information

OkiMobile does not sell or rent personal information.

We may share or make information available to trusted service providers and communication partners when reasonably necessary to operate our services. These may include telecommunications operators, messaging providers, cloud and hosting providers, payment processors, technology providers, professional advisers, and other vendors supporting OkiMobile operations.

We may also disclose information when required by law, regulation, court order, lawful government request, or when reasonably necessary to protect OkiMobile, our customers, users, or others.

Service providers receiving personal information are expected to process it only for authorized purposes and subject to appropriate safeguards.

5. Data Security

OkiMobile uses appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, authentication, encryption where appropriate, monitoring, and other safeguards appropriate to the nature of the information and services involved.

No internet-based system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Cookies and Website Technologies

OkiMobile may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and maintain security.

Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.

8. International Data Transfers

Because communication and technology services may involve providers operating in different countries, personal information may sometimes be processed or stored outside the country in which it was originally collected.

Where required, OkiMobile will take appropriate measures designed to ensure that international transfers of personal information comply with applicable data protection requirements.

9. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, including the right to:

• Request information about how your personal data is processed
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to certain processing
• Request restriction of processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with an appropriate data protection authority

These rights may be subject to limitations and exceptions under applicable law. The Nigeria Data Protection Commission identifies these and related rights under Nigeria’s data-protection framework.

10. Children’s Privacy

OkiMobile’s business communication services are not intended to be offered directly to children.

We do not knowingly collect personal information directly from children through our business services except where such processing is permitted by applicable law and appropriate authorization or consent has been obtained.

11. Third-Party Services

OkiMobile services may interact with telecommunications networks, messaging platforms, payment services, websites, or other third-party services.

Those third parties may have their own privacy policies and practices. OkiMobile is not responsible for the independent privacy practices of third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or legal requirements.

When we make material changes, we will update the “Last Updated” date at the top of this policy and provide additional notice where appropriate.

13. Contact Us

For questions, requests, or concerns relating to privacy or personal information, contact:

OkiMobile
Email: support@okimobile.ng
Website: OkiMobile.ng